Support

Help

Not quite sure how we roll at Prime Loops? No worries, we are here to help!

Below you’ll find a quick list with all the "Frequently Asked Questions" we have been gathering over the past years, bringing you lots of answers as well! 

If still in doubt make sure to get in touch with our always helpful and friendly Prime Loops Support Team here.

General FAQ

  • What do I get at Prime Loops?

    Prime Loops provide royalty free music loops and samples for creative artists, beat makers, producers, musician, DJs and music lovers in general.

    We offer state-of-the-art, high definition, and up-to-date sounds for use within your original music productions.

    All our Prime Loops sounds come in a variety of genres, types, styles and formats, and you can choose your desired format before downloading via our ultra-fast, reliable and secure servers.

    • Over 200 exciting sound library products
    • 100% royalty free sounds, ready to use in your music
    • All files pre-formatted for your favourite software
    • Unique catalogue, easy to navigate via Genre, Type, Style or Format
    • Secure Payments via PayPal or WorldPay
    • All products instantly ready for high-speed download
    • Superfast and friendly Customer Service
    • Free Tutorials, Tips, Tricks & Competitions
    • Much, much more...

    Check through our huge product catalogue now, listen to the demo songs and see what we have to offer!

  • Who is the team behind Prime Loops?

    We are an extremely passionate select team of musicians, DJ's, engineers and sound designers, who first and foremost, absolutely love music! We take pride in providing original, professional and unique sounds that are exclusive to Prime Loops, which you can then use for your own music productions.

    Our aim is to provide modern, crystal clear sounds for the creative producer, utilizing state of the art, modern studio equipment, and years of experience, to present outstanding quality sound suites for total inspiration.

    If you have any questions make sure to contact us, we are nice people, and we don't bite!

  • How does the Prime Loops website work?

    You can browse all the products on our website via Genre, Type, Style or Format. Right next to every product image you will find an audio player which will host the audio demo for the specific product. If you want to purchase the product just click on "Choose Format", simply select your favourite file or software type and then click on “Buy”. The product you have selected will now be in your “Shopping Cart” which can be found in the right column of this page. To purchase just click "Checkout" and select your preferred payment method next! Easy!

    All our products are available exclusively as downloads. We find our customers enjoy receiving their product immediately after purchase. No more waiting for the postman to arrive… You can start making your beats straight away!

  • Can I use your loops in commercial projects and releases?

    Yes! All our loops & samples are 100% royalty free, once you purchase one of our sound suites you have purchased your lifetime personal license to use those loops & samples in your productions and songs, whether for TV, Film, Advertising, Record releases, Albums or Demo's. Unlike with other providers, you don't have to go through samples clearance when you release your music; you have your license already! You can sell these songs for profit at no extra cost to you, and keep 100% of your royalties.

    Please note: Our Sounds cannot be released in isolation or in a sample pack context; you must include any amount of your own original audio with our samples to release!

  • Can I listen to demo sounds or download demo samples before I buy?

    Yes. Every product page features a playable demo track in the pop up audio player at the bottom of the website.

  • How can I stay updated with all your latest releases, updates and offers?

    There’s lots of ways you can keep updated & connect with the Prime Loops team!

    Join our Facebook community and keep updated with all the cool features, reviews, tutorials, industry news & free loops specials.

    If you want all the info on our products, as well as cool features, reviews, tutorials, industry news & free loops specials in your inbox? Then subscribe to our newsletter

    For all the tweeps out there! Follow us on Twitter for all the sneak peeks at upcoming releases, and not forgetting the crazy thoughts and updates from the Prime Loops team.

    Check out all our demos as they drop & keep up with all our latest releases on SoundCloud! You can also check out our releases and tutorial guides on our YouTube

  • What are "All-In-One Packs"?

    At Prime Loops we use this term to describe sound libraries that offer not just sounds from only one instrument, but a bit of everything. Our critically acclaimed All-In-One Sample Packs will get you started straight away, no further sounds required!

    It’s all in one place: Our Prime Loops All-In-One Products will usually contain a wide array of different elements, such as for example synth loops, bass loops, SFX loops, drum loops as well as a selection of one-shots. All the goodness you need if you want to work from scratch.

  • What are "Song Kits"?

    Song Kits: A brand new music making experience that allows you to hi-jack a fully arranged track and smash it up to create your own hit. Song kits are broken down into all of its remixable parts such as vocal harmonies, drum beats, basslines, synth melodies and much, much more!

Software Installation

  • How do I download Prime Loops products?

    It's easy! Once you have made your payment you will be automatically returned to our secure download centre where you can download your purchase immediately, you will also be sent your download link to your email just in case.

  • Help! I can’t find my download link

    If you purchase via our website your download link will be emailed to you immediately. If you use Paypal during checkout the download link will then be emailed straight to your PayPal email address. If using WorldPay to purchase, please enter a valid email address you wish your download link to be sent to.

    You may also need to check your spam/junk folders depending on your email service provider (Yahoo, Hotmail, and Gmail etc.). Any problems; let us know!

  • How do I access my Prime Loops product once I've finished downloading?

    All our sample packs come as compressed .zip files which means you can download your purchase faster, and more efficiently. Once a file is unzipped, the overall size of the expanded folder will be bigger than the initial file. Once unzipped, a 150mb file may be 200mb for example.

    To "unzip" your files you will just need a free software program like WinZip (You can use the 'evaluation' version for free for as long as you want) or WinRar. In most cases however your computer will already have an "unzip" application preinstalled though.

  • How do I import the samples/loops into my software?

    All of the formats we offer are designed to be easily imported into your software so you can start being creative straight away. All Prime Loops downloads include a document on how to import your purchased format.

    For more instructions & help with importing your samples/loops simply click on your software below.

    TIP! Always make sure you have unzipped files before importing

    Instructions for Logic EXS-24:

    It’s easy to import EXS24 instruments! Simply drag your unzipped product in the following directory : ~/Library/Application Support/Logic/Sampler Instruments/

    Instructions for Reason NN-XT:

    Instead of clicking the “folder” icon at the top of the NN-XT (used for loading patches), try using the one above the LFO Rate1 knob where it says load sample, simple! For more information about using samples/loops in Reason check out Reason Support

    Instructions for FL Studio:

    Check out the FL Studio Manual for information on how to import packs.

    Instructions for Ableton Live:

    Check out the Ableton Live Manual & Support Forum for more information on how to import packs.

    Instructions for Garageband:

    Simply drag the unzipped files into the Garageband loop browser and get creative. For more information check out Garageband Support.

    Instructions for Stylus RMX:

    Locate the 'Spectrasonics' folder found on your hardrive (this will usually be where you installed Stylus RMX) Open the Sage converter & Drag the diesired folder/s (containing the REX2 files) onto the purple box, the conversion should start immediately.

    To use the rex loops in Stylus RMX open up an instance of RMX with your sequencer. Then, on the directory select 'User Library' and select the library you have just installed. Finished!

    It’s that easy! Now you can use the entire REX2 library with Stylus RMX

    Check out Stylus RMX Support for more information on importing loops.

Payments

  • How do I purchase Prime Loops products?

    Easy! Simply select the product you want to purchase, choose your format, click "buy"! Now you can choose to complete the payment process, or continue shopping for more products.

    When you are ready, select the 'Checkout' button found in the shopping cart, and simply follow the online instructions. You can choose to pay securely through PayPal or WorldPay (You don't need a PayPal account to make payments.) Once the transaction is complete, you will be emailed a unique download link so you can start downloading your sound suite immediately

    You can always drop us a line if there's anything we can help with!

  • How does the checkout work?

    To remove a product from your items simply click 'Remove'.

    As a thank you to our beloved prime loop addicts we regularly run special discounts! To claim simply enter the discount code into the 'Discount Code' box and 'Update'!

    TIP! Check out our Social networks or sign up to our newsletter for special discount codes.

    Once the transaction is complete, you will be emailed a unique download link so you can start downloading your sound suite immediately.

  • Will my online payments be secure?

    Yes. Security is of the utmost importance to us; your details will not be submitted to any third parties that are kept by us at any time. Payments are made securely on a one-off payment basis with a choice of WorldPay, or PayPal. We also have a dedicated team of customer service representatives that will be happy to help you, anytime if you have any questions.

  • Will I be re-billed?

    No. Once you have purchased your sound suite you have made a one off payment, and you can now use the royalty free loops in your productions.

Technical

  • How do I know which tempo or key the sounds are in?

    Each and every Prime Loops file comes clearly labelled with tempo (BPM) information and relevant key information (based on the root key or chord) in the filename already!

  • Will your loops & samples work with my Software & Hardware?

    Our Loops and Samples are multi-format & specifically designed to work with all the latest hardware and software. You can choose which format is best for you before purchasing on any product page.

    Here's a quick list of some of the programs that are compatible with Prime Loops products:

    Reason, Ableton, FL Studio, Akai MPC, Cubase, Logic, Pro Tools, Cakewalk, Acid, Sonar, Kontakt, Halion, Battery, Reaktor, Garageband, Nuendo, Digital Performer, Adobe Audition, Fantom X, Triton, Motif, Stylus RMX, Magix, Tracktion, Emulator X2, Motu Mach Five, Gigastudio, Roland MV8000/8800/MC909, Steinberg Sequel, Intakt, MetaSynth, Sountrack, VSampler DXi, and many more!

  • What other formats do Prime Loops products have than .wav?

    All Prime Loops sound libraries come in multi-format, so you can choose which format is best for you before purchasing on any product page.

    At Prime Loops we believe it is important that you can access sounds quickly and efficiently, and this is why we will keep up to date with all the latest formats used by all hardware and software at any time. All Prime Loops sound libraries available from our website currently come in the following formats:

    Wav files, Rex2 Loops, Apple Loops, Akai MPC Samples, Acid Loops/Samples, Stylus RMX Loops, Reason Refills, Ableton Live Packs, Reason NN-XT Samples, Native Instruments Kontakt, Battery Samples, Steinberg Halion Samples, Logic EXS24 Samples, SFZ Samples for Cakewalk, Emulator X2 Samples, Alesis Fusion Samples, Motu Mach Five Samples, Gigastudio Samples, Roland Fantom X Samples, RolandMV-8000/8800 Samples, Roland MC 909 Samples, Yamaha Motif Samples, & Korg Triton Samples, and many more!

  • What’s the difference between "loops", "samples", "one-shots" and "sampler patches"?

    Loops: Loops are short audio sections typically between 1 and 16 bars long that have been edited to seamlessly repeat! Our packs contain the highest quality 24 bit audio & are clearly labelled by musical key for inclusion in your pressure-building productions.

    All of our loops have been expertly formatted to instantly adjust to the tempo of your project so you can get busy arranging a hit track!

    Samples/One-Shots:Samples/One Shots are individual sounds that can be used individually so that you can create & build your own riffs, melodies, drum beats and soundscapes! All of our samples are of pristine 24 bit quality and have been expertly built to easily manipulate and create maximum impact.

    Sampler Patches:These are a selection of samples which have been expertly composed into patches to create fully mapped instruments for your software! Each patch has been professionally mixed and mastered to give maximum playability!

  • I'm using an Apple/Mac, can I still use your loops?

    Yes, certainly! All our Prime Loops products are both Apple Mac & PC Friendly! ;)

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